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Read the fine print! A small percentage of the Instructors is all that keeps Universal Air from being one of the absolute worst businesses I've ever encountered. The owners seem more interested in getting a hold of your money than they are about safety, customer service, and maintaining their equipment.

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Everything contrary to what you think you're signing up for is written in the fine print of their lengthy rental/training agreement, and they use it all in their favor.

Their advertisements and the general appearance of the facility is what made me check them out, and one of the owners sold me on training with them. Although there was the option of saving some money with one of their "packages", I'm glad I didn't purchase one. After several training cancellations due to my Instructor being reassigned to someone "more important" or problems with the airplane (most, I was told, were "acceptable", even though the issues made me feel unsafe), I decided to look elsewhere. With all of the uniformed students - Middle Eastern kids - walking around the facility, I doubt Universal will miss my business.

Before committing to Universal, contact your local FAA Flight Standards District Office for a list of your local FAA Designated Pilot Examiners. Call them and ask what their opinion is of the local Flight Schools. They test the students from the local Schools and can give the most accurate, non-biased, review of each.

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Instruction & Ground School:	1 out of 10
School Facilities:	1 out of 10
Aircraft & Courses:	1 out of 10
Cost:	1 out of 10
Recommend:	No
Submitted by: SkyHighDoc Location: Pasadena CA, USA	Date: 14 December 2009 Reviewer: 32 yrs Male ...............

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